Improving Personal Skills

Acquiring personal skills is an area of a person's development that is often overlooked in favor of more basic training such as learning how to use a piece of software or equipment. 

This is a pity, as an individual's ability to manage their time, understand what their responsibilities are and interact with colleagues and customers can be just as critical, if not more critical, than just knowing how to perform the basics of their role.

Our range of personal skills sessions are designed to help people to build their knowledge and skills in the classroom, but to be able to apply what they have learned realistically back in the workplace.

Our courses are divided into three groups, below are some examples of subject areas and titles.  Contact us for detailed information and so we can create a tailored course specifically for your organization.

Management & Leadership

  • People Management Fundamentals
  • People Management Advanced
  • Leadership Skills
  • Effective Delegation Skills
  • The Leader as Coach
  • Managing Performance
  • Managing Equality & Diversity
  • Conducting Effective Appraisals
  • Managing Customer Service
  • Delivering Effective Feedback
  • Resolving Workplace Conflict
  • Managing Change
  • The Effective Interviewer
  • Understanding Recruitment and Selection
  • Leading People in Project Settings


  • Taking Control of your Time
  • Putting Customers First 
  • Assertiveness
  • Effective Presentation Preparation
  • Preparing Meaningful Training
  • Effective Facilitation Skills 
  • Project Management Fundamentals
  • Coaching Fundamentals
  • Communicating Effectively
  • Effective Written Communication
  • Writing Effective Reports
  • Embracing Equality and Diversity
  • The Winning CV and Interview
  • Supporting Change and Coping Under Pressure
  • Understanding How We Work - PRISM Brain Mapping 


  • Building Better Teams
  • Getting Things Done - Effective Teamwork
  • Developing your Team
  • Understanding Belbin Team Roles
  • PRISM Brain Mapping for Teams